Returns & Replacements
DATKEYstudio — We stand behind every piece we make.
Our promise to you.
Every DATKEYstudio piece is handcrafted with obsessive attention to detail — sculpted, poured, cured, and polished by hand before it ever reaches you. We take enormous pride in the quality of what we make.
But we also understand that things don’t always go perfectly. Shipping is imperfect. Rare defects happen. And when they do, we want to make it right — simply, quickly, and without making you feel like you have to fight for it.
This page explains exactly what we cover, what we ask of you, and how we’ll resolve it.
What We Cover
We accept return and replacement requests for the following reasons:
Manufacturing defects Significant air bubbles that affect clarity, structural cracks, or internal scene elements that are visibly misaligned or damaged.
Lamp malfunctions LED lighting that fails to function upon arrival or stops working within the coverage period under normal use.
Shipping damage Items that arrive visibly damaged as a result of transit — dents, cracks, or broken components caused by handling during delivery.
Significant difference from listing If the item you receive is materially different from what was shown and described in the product listing.
What We Don’t Cover
To keep our policy fair and sustainable for a small handcrafted studio, the following situations fall outside our return coverage:
- Change of mind — We encourage you to take your time before purchasing. Because each piece is handcrafted in small batches, we’re unable to accept returns based on personal preference after delivery
- Minor natural variations — Handcrafted resin pieces have subtle natural variations in color, texture, and wood grain. These are characteristics of the craft, not defects.
- Damage caused after delivery — Scratches, chips, or damage resulting from improper handling, cleaning with harsh chemicals, or accidental drops are not covered.
- Items returned without prior contact — Please reach out to us before sending anything back. Unauthorized returns cannot be processed.
Our 30-Day Coverage Window
All return and replacement requests must be submitted within 30 days of your delivery date.
After 30 days, we’re unable to process requests — so please inspect your order carefully when it arrives and don’t hesitate to reach out if something doesn’t look right.
How We Resolve It
We believe the resolution should fit the situation — and we believe you should have a say in what that looks like.
Depending on the nature of the issue, we offer two options:
Option 1 — Full or Partial Refund If you’d prefer your money back, we’ll process a refund to your original payment method. Depending on the severity of the issue, this may be a full refund or a partial refund that reflects the impact of the defect.
Option 2 — 1-for-1 Replacement If you love the piece and simply want a perfect version of it, we’ll send you a replacement at no additional cost. We’ll handle production and shipping — you don’t pay a thing.
You choose which resolution works best for you. We’ll make it happen.
Who Covers Return Shipping?
If the issue is on our end — a manufacturing defect, shipping damage, or an error we made — DATKEYstudio covers all return shipping costs in full. We’ll provide a prepaid return label where applicable.
If the return falls outside our coverage criteria, return shipping costs are the responsibility of the customer.
How to Submit a Request
Getting the process started is straightforward. Here’s what to do:
Step 1 — Contact us within 30 days Reach out through our contact page or send us a mail. Let us know your order number and a brief description of the issue.
Step 2 — Send us photos Clear photos of the item and its packaging help us understand what happened and resolve things faster. For shipping damage, please also photograph the outer box.
Step 3 — We’ll respond within 1–2 business days Our team will review your request and come back to you with a proposed resolution. We’ll ask which option you prefer — refund or replacement — and proceed from there.
Step 4 — Resolution Refunds are typically processed within 5–7 business days of approval, depending on your payment provider. Replacements enter production immediately and ship as soon as they’re ready.
A Note on Custom & Made-to-Order Items
Made-to-order pieces follow the same coverage policy as our standard items — if there’s a defect or damage, we cover it. However, because these pieces are crafted specifically for your order, they cannot be returned for reasons outside our coverage criteria.
Still Have Questions?
If you’re unsure whether your situation qualifies, please reach out anyway. We’d rather have a conversation and find a fair resolution than leave you with something you’re not happy with.
We’re a small studio. Every customer matters to us — not as a transaction, but as someone who chose to bring one of our pieces into their space. We take that seriously.
Reach out and we’ll take care of you.